Privacy Policy

Last Updated: 24/6/2026

1. Introduction

Welcome to Equestrian Clinics ("we," "our," or "us"). We operate an online platform that enables riders, horse owners, coaches, clinicians, and event organizers to manage and book equestrian clinics and related events.

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

Information You Provide

When you use our platform, we may collect:

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Account login credentials

  • Rider information

  • Horse information, including horse name, age, breed, discipline, and relevant health or training information

  • Emergency contact details

  • Booking and registration information

  • Communications sent through the platform

Payment Information

If payments are processed through our platform, payment information may be collected and processed by our third-party payment providers. We do not store complete credit card or payment card information on our servers.

Automatically Collected Information

We may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages viewed and actions taken on the platform

  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Create and manage user accounts

  • Process clinic registrations and bookings

  • Facilitate communication between participants and organizers

  • Process payments and refunds

  • Provide customer support

  • Improve platform functionality and user experience

  • Send booking confirmations and event updates

  • Detect fraud and maintain platform security

  • Comply with legal obligations

4. Sharing Information

We may share your information with:

Clinic Organizers and Clinicians

When you register for a clinic or event, relevant participant information may be shared with the clinic organizer, clinician, coach, or event management team for operational purposes.

Service Providers

We may share information with trusted third-party providers that assist us with:

  • Website hosting

  • Payment processing

  • Customer support

  • Email communications

  • Analytics and performance monitoring

Legal Requirements

We may disclose information where required by law or where necessary to protect our rights, users, or the public.

5. Cookies and Analytics

We may use cookies and similar technologies to:

  • Maintain user sessions

  • Remember user preferences

  • Analyze website traffic

  • Improve website performance

You may manage cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Resolve disputes

  • Comply with legal and regulatory obligations

When information is no longer required, we will securely delete or anonymize it where practicable.

7. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no internet-based service can guarantee absolute security.

8. International Data Transfers

If you access the platform from outside the country in which our systems are hosted, your information may be transferred to and processed in other jurisdictions where privacy laws may differ from those in your country.

By using the platform, you consent to such transfers where permitted by applicable law.

9. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Receive a copy of your information in a portable format

To exercise these rights, please contact us using the details below.

10. Children's Privacy

Our services are not directed toward children under the age required by applicable law without parental or guardian consent. Where required, parents or guardians are responsible for providing consent on behalf of minors participating in clinics or events.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Equestrian Clinics

Email: nzeventingclinics@gmail.com

Website: www.equestrianclinics.co.nz